Wtransnet Customer Service gets a good score from its associates

88% of surveyed customers acknowledged they are satisfied or very satisfied with the Customer Service
Wtransnet, always with the intention of improving the user experience with the freight exchange, carried out a survey to its members. This time, it was intended to know their level of satisfaction with the various departments of Customer Service.

Wtransnet receives per month on average 23.728 calls from customers only in Europe. In fact,  94% of customers contact by phone and the remaining 6% by email and chat. The latter, recently introduced, has already replaced other media such as the fax. Active in seven languages, it allows all members to use this immediate, secure and free channel to communicate with their Business Assistant.

The result of this survey confirms that  88% of Wtransnet customers are satisfied or very satisfied with the service provided and a similar percentage (87%) acknowledged having resolved their doubts after being attended. Furthermore, it should be pointed out that, compared to 2012, the waiting times have been reduced disappearing the ones over 5 minutes. In fact, 72% of customers say that were immediately attended.
As regards the quality and usefulness of the service, 31% of the customers said they were very satisfied and 65% satisfied. Also, 52% said they are always informed about the status of their unpaid invoices managed by the Payment Incidents Department. And 29% said they are informed provided they call for information.

Wtransnet has an international staff of 150 people to attend their customers, offering personalized attention and a follow-up that ensures the compliance of norms within the community. This explains why Wtransnet has become the leading European Freight Exchange in security.

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